Marketplace policy
Qualified leads and account credits
TradeTrust is building a marketplace with clear requests and limited, relevant professional access. A lead fee pays for access to request details; it does not guarantee that a customer will hire a professional.
A qualified lead should include
- A real customer who intentionally submitted the request
- A valid service category and service location
- A usable customer email address or phone number
- Customer permission for matched professionals to make contact
- No known duplicate request for the same project during the previous 30 days
Report an objectively invalid lead
Contact support within seven days of purchase when the contact information is unusable, the request is clearly fraudulent, the customer denies submitting it, or the job is materially outside the listed category or location. TradeTrust reviews supporting information and may issue an account credit when the request does not meet this policy.
A customer choosing another professional, not responding after valid contact, changing plans, or declining an estimate does not by itself make a lead invalid.